Crying ‘false imprisonment’ is ridiculous. Greeters cannot put their hands on you (they do, however, have every right to hold your cart). Even assets protection employees cannot physically stop you unless you have left the store and have definitely stolen something.

No one is forcing you to shop at these stores. Policies like this exist because every large retail store loses thousands of dollars every day from theft and unacceptable product returns (customers get away with this far too often). You wouldn’t believe how stupid some shoplifters are. Receipt checking really does work. Freaking out because you don’t want to show your receipt is a huge indicator that you have stolen something.

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Better to do it the right way – 15% for average no-fault but diffident service. More for better service and less for worse. If the server makes a positive impression on you, and gives the impression that they care about your dining up the tip. Great service should be 20% or more.

Here are few things I want from guests:

Stop saying, the customer is always right. Sorry, but this isn’t true. Lying about the food, being rude or sexist to the waitstaff, demanding discounts, pretending to be a friend of the owner, expecting the improbable (like a well-done 16 oz filet in 10 minutes), trying to bully the server into taking a long-expired coupon…these are things that come to mind. Don’t be an entitled asshole. It doesn’t hurt to ask if an old coupon can be honored – just don’t demand it or throw a hissy-fit and demand to speak to the manager. At least be polite about it.
BTW, I was in the exact opposite situation as you. I wrote down the order, repeated it back to the guest and they insisted that they ordered something else. They even got their neighbor in on the delusion (and yes, I always repeat the order back – and yes, I’ve screwed up before and written the wrong thing down or misread my order, but I definitely didn’t that time).

Leave your cell phone in your pocket until I leave the table, especially when you sit down. I’m fine with you talking on the phone once I tell you the specials. I’ll just leave you alone until you finish.

Make eye contact.

Don’t wave me over or snap your fingers. It’s rude. Catch my eye. Just as you expect me to do when you’re sitting there engrossed in your conversation and don’t want to be disturbed.

Don’t grab me when I’m at another table. Yes, it happens.

If you are going to a show or the theater – TELL ME. I’m not a mindreader. Believe me, I’ll do my best to streamline your meal so that you get out on time and I’ll do it without making you feel rushed (if possible). Don’t tell me at the last minute that you’re running late and you need your check immediately. that’s information that I needed earlier.

Separate checks are fine if you tell me up front. The easiest way is to split the bill down the middle but I understand if you need separate bills for business or if the bills would be quite a bit different. If it’s within a few bucks, don’t be cheap. Just be a mensch and split the bill. If there are separate checks, don’t be the one person who tries to skim on the tip because they’re “lost in the crowd”. When there are more than 4 -6 separate checks, there’s always ONE goober.

Never try to take something off of a tray. You’re asking for a disaster.

If you want to pour your own wine, simply tell me while you move the bottle away from my end of the table. I’m happy to let you meter your own wine. In the absence of instructions, I’m going to pour the wine when glasses start getting low.

Don’t bitch about the liquor pour. I didn’t suck out half of the liquor before I served you.

If something isn’t right – tell me. don’t sulk. Don’t eat 90% of it and then complain that it was under/over/mis-cooked. When I ask you if everything is cooked the way you like it, I’m not just asking you a meaningless question like “How are you?” I really want to know so that if it’s screwed up, I can get it fixed at the earliest possible moment.

Once you get the check back, write in the tip and give it back to me. Don’t hide it away and make me wait for it, especially if you’re one of the last tables. I could at least be doing my end of shift report while you fritter away the time. Stay if you must, but at least have some consideration. Also, once I deliver the check, make it clear that you’ve put payment in the book. I don’t have X-ray vision. Stick the credit card or cash out so it can be seen. Otherwise, you’re going to be waiting longer than necessary. Also, if you don’t need change, tell me so there’s no confusion.

Add up your tip and total correctly please. This will save misunderstandings later.

Tip on liquor, to include wine. You wouldn’t stiff your bartender, would you? I’m having to tip them out as well, you know. If you order a $500 bottle of wine, I’ll cut you SOME slack, but you should still tip on it. You don’t get a tip break for ordering lobster instead of hamburger. And it’s YOUR choice to spend a lot of money on a bottle of wine. If you want to play, you gotta play. and speaking of wine, I understand if you have a special bottle that’s not on the wine list. But bringing a bottle that’s on the list is bad form. It’s cheap. Are you going to start bringing your raw steak in for us to cook next? And, here’s a hint, tipping on what you would have paid for the bottle that you brought in, minus any corkage fee, marks you as a “professional diner”.

Don’t put a stopwatch on the meal. If something is delayed a long time, of course you should be concerned. But the usual time between courses is 5 – 15 minutes. Don’t be grousing at the 7 minute mark.

these are some things that you can do for me. I’m here to make your experience the best I can. I try to communicate a real concern for your meal. You help me out and I’ll help you out. the diners that get the best service are the ones that are relaxed and glad to be dining out. Just as you expect me to leave my problems at home, please don’t use me in place of kicking the dog or slapping the spouse.

Also, I wonder if it’s true women still get paid less than men at this store.
Maybe WalMart thinks it makes the laws around here lol.

peace out,
Chris

The plan is very thourough, and involves getting more people involved than just those in this forum. The only thing that would be required of anyone wishing to participate is that they do something they have all proven they can do:

1. Shop at Wal-Mart on a set day
2. Carry a slip of paper
3. Use a computer

The beauty is that everyone involved may remain anonymous if they wish.

Like I said though, I want to leave all of this up for a public discussion. We will need to organize into a loose, nationwide, online group that people in this forum that wish to participate in will name. I for one propose the name “No Thanks”. I propose this name because in most forums and online content the words “No Thanks” are used when a customer describes the way they dealt with receipt checkers.

I hope to see your posts on this matter, because I am sure many of you will agree with me when I say the time for Wal-Mart’s intimidation of it’s honest customers and the customer’s subsequent complaining in half-buried online forums is over. It is time to act.

This is our chance people, this is our chance to reach beyond our local boundaries and right into Wal-Mart’s corporate headquarters. We all know that our complaints are silenced beyond the local manager…that is IF they even get that far. Wal-Mart cannot ignore all of us acting in unison.

I implore people to refuse this corporate slavery tactic. You still have the right to privacy, people, use it or lose it. Do not stop when receipts are requested at the door. Do not stop when door alarms activate. If these people block your way to exit, they are kidnapping you(in my state), so press charges. All entrance ways should have CCTV cameras. There is your evidence of the unlawful detention. Use it! BE FREE!